1. About This Policy

At IPTV-AUS, we want our customers to understand how subscription refunds work before making a purchase. This policy outlines the eligibility requirements, the steps for submitting a refund request, and the circumstances in which refunds may or may not be available.

2. Seven-Day Refund Guarantee

Customers purchasing a new IPTV-AUS subscription can request a full refund within seven (7) calendar days of their original payment date.

To qualify, the refund request must be submitted within this period and meet the requirements described below. Applicable consumer rights remain unaffected by this policy.

3. Submitting a Refund Request

If you would like to request a refund, please contact our customer support team within the seven-day eligibility window.

To help us review your request, please include:

• Your name as registered with your subscription.
• Your account information or order reference.
• A brief explanation of why you are requesting a refund.

Refund requests will be assessed by our support team.

Refund ownership: Requests must come from the person who purchased the subscription. Refund entitlements cannot be transferred to another individual.

Payment arrangements: If your request is approved, the refund will be sent to the original payment method whenever possible.

Refund timeframe: Please allow approximately 5–10 business days after approval for the funds to appear in your account. Actual processing times may vary depending on your bank or payment provider.

4. Situations That May Not Qualify for a Refund

Recurring and renewal payments

The seven-day refund period applies to the first subscription purchase and does not ordinarily cover subsequent renewal payments. Exceptions may apply where required by law.

Unused subscription time

We generally do not reimburse the remaining unused portion of a subscription when a request is made after the initial seven-day period has passed, subject to applicable legal requirements.

Service or technical difficulties

If you encounter buffering, connection problems, setup difficulties, or other technical issues, please contact our support team before submitting a refund request. We will review the problem and try to help resolve it where possible. Your refund eligibility will be assessed in accordance with this policy and any applicable consumer rights.

5. Ending Your Subscription

Customers who no longer wish to use IPTV-AUS can cancel their subscriptions by following the instructions in our Terms of Service.

Cancelling a subscription and receiving a refund are separate processes. Requests made after the initial seven-day period will generally not be eligible for a refund unless an exception applies under this policy or applicable law.

6. Getting in Touch

For help with a refund, questions about eligibility, or assistance with a subscription, contact our support team:

Email: support@iptv-aus.com

Please provide your subscription details when contacting us so that we can identify your account and review your request.

7. Updates to This Policy

IPTV-AUS may revise this policy from time to time to reflect changes to its services or business practices. The latest version will be published on our website, along with its effective date where appropriate.

Any revision will remain subject to applicable laws and consumer protection requirements.